Accessibility statement

This accessibility statement applies to the Tiverton Strategic Plan consultation website at futuretiverton.co.uk.

This website is run by Tiverton Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate the website using a keyboard or speech recognition software
• listen to the website using a screen reader
• read the PDF of the draft plan with a screen reader: it is tagged, with its headings, lists and reading order marked, a description of every photo, and body text at 12 point with strong contrast
• read the full draft plan as a web page, without downloading a PDF
• take part in the consultation without scanning a QR code
• answer our surveys one question at a time, with a keyboard alone if you wish, and with no time limit

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• documents added to project pages in Have your say, such as reports and plans in PDF, may not work well with screen reader software. Tell us if you need one in another format

Feedback and contact information

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please tell us.

We can also provide the information on this website in another language or format, such as large print or a paper copy, and you can respond to the consultation without using the internet.

We’ll consider your request and get back to you as soon as we can.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can phone us or visit the Town Hall during office hours. If you need any adjustments to contact us or to visit, tell us beforehand and we will do what we can to help.

Technical information about this website’s accessibility

Tiverton Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Documents added to project pages in Have your say, such as reports, plans and drawings in PDF, are published as we receive them and may not have been checked against the standard. They may not meet WCAG 2.2 success criteria 1.1.1 (non-text content), 1.3.1 (info and relationships) and 1.3.2 (meaningful sequence). We will provide any of them in another format, such as large print, plain text or a paper copy, on request: contact us.

Disproportionate burden

We are not claiming that fixing any accessibility problem on this website would be a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

This website has no content that is exempt from the accessibility regulations.

What we’re doing to improve accessibility

We will fix accessibility problems that are reported to us, and check the website again whenever we make significant changes to it.

Preparation of this accessibility statement

This statement was prepared on 9 October 2026, when this website was last tested against the WCAG 2.2 AA standard.

The test was a self-assessment carried out by the website’s developers. It covered the whole website: every page the Council builds and changes on it, and the surveys, ideas and projects of Have your say. It included using the site with a keyboard alone, zooming in to 400%, checking colour contrast, including words over photos, checking the page structure that screen readers rely on, and running an automated checker, axe, over every page at the size of a computer screen and of a phone screen. Every page has not yet been tried with a screen reader: we will do so before the consultation opens. The website has not had an independent accessibility audit.